Welcome to VANAV360.com (the “Website”) which is responsible for operation of this Website (in the following referred to as “us”). Please read these terms and conditions carefully, as they apply to your use of the Website. By using and shopping on the Website, you accept to legally bound by the terms and conditions as these are described herein. For the purposes of these terms and conditions, “including” meansincluding without limitation.
The online store is open 24 hours a day, except if due to maintenance work. For your convenience, we endeavor to execute such work in the night time.
In order to shop on the website you must be at least 18 years of age and possess a valid credit card accepted by us. You have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 14 days as of the day following the delivery of the product.
Please note that we only accept orders from private consumers, and you are not allowed to place orders for or on behalf of a business.
Your national legal guarantee of conformity for goods applies to this purchase.
At the moment we can only fulfil your order, if the delivery address is a home or office address in one of the countries we deliver to. Further, we do not deliver to P.O. boxes.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:
- Your payment information is incorrect or not verifiable, or you are not approved in the credit evaluation;
- Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
- There was an unintentional error on the Website; e.g. a payment error etc.;
- We have reason to believe you are a minor under the age of 18;
- We could not deliver to the address provided by you.
By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
We can only accept offers that are made through our website. We cannot accept offers made by phone, e-mail, letters or fax.
At what point in the ordering process are you bound by your order?
The moment you click “Pay” and the receipt is displayed on your screen, you are bound by your order; however, please see the “Returns and Complaints” section below to review our return policy. The displayed receipt is an automated acknowledgement that means we have received your order. However, the acknowledgement does not mean that we have accepted your order, and we reserve an explicit right to decline your order after you have received the automatic acknowledgement.
If we accept your order, you will receive an e-mail from us confirming that we have accepted your order (“order confirmation”). The contract between you and us will be effective from the time that the order confirmation is sent by us to the email address you have provided in your order.
If you made an error when placing your order, please contact us immediately and we will be happy to assist you. However, please always make sure to review your order before placing it. Before submitting, you may edit any information you have entered, such as the delivery or billing address or credit card information, or change or delete items in your shopping bag.
We endeavor to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your order. You will be informed by e-mail and any payments will be refunded if the payment was already processed.
ACCESS OF AGREEMENT
We store all contracts made, including your order and the order confirmation, and we recommend that you file these too, as subsequently the documents will not be accessible. However, please see the “Track your order and view history” section below.
In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an order. These checks
may include address and payment verification and screening of your order to prevent fraud.
We accept the following payment methods:
Please note that we do not accept any payment methods not specified above. If you try to pay by any other method, we will not accept or fulfil your order and we will not be liable for any loss you incur in connection therewith.
CREDIT CARD VERIFICATION NUMBER
To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. Generally, you can find the 3 digit number on the back of your credit card. It generally appears to the right of your credit card number.
If you place your order with a credit card, your credit card will be charged when your order and data have been verified and your ordered products leave our stock for delivery.
If you place your order using PayPal, the payment will be deducted from your account when we confirm your order.
PRICES & VAT
All prices on products, delivery charges and other services include value added tax (VAT).
The delivery charge is added per order. For details concerning the charges for your specific country, please visit our Website. We will always inform you of the total price, including all taxes, VAT and other costs such as fees and possible delivery costs, before you place your order.
If you are residing outside EU and eligible for VAT refund on your purchase, we will refund the VAT on your purchase, provided that you submit to us (i) documentation that your place of residence is outside EU, (ii) a copy of your invoice complete with such
stamps and confirmations from customs authorities in the exporting country as are required under the rules applicable at the time of your request for the refund, and (iii) any other documentation that may be required by the authorities in the country where you have made your purchase. The documentation should be submitted to Customer Care in the country where you have made your purchase. We may decline the VAT refund, if we assess that the documents you have provided do not meet applicable requirements.
The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted. We endeavor to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
All displayed prices are quoted in Danish Crowns (DKK).
We utilise Security Socket Layer (SSL) technology, one of the most secure systems for ordering online that allows encryption of your information, such as your name and address, and critical, sensitive personal information, such as credit card information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. The SSL technology provides an authentication that assures your browser that your data is being sent to the correct secure computer server; an encryption that encodes all data, so only the secure server is able to read it; and a data integrity that checks that the transferred data has not been altered.
Orders will be delivered Monday through Friday. Please note that we do not ship to P.O. boxes.
Orders will be delivered by UPS, who will make 1-3 delivery attempts, depending on your place of residence. If you fail to receive your order on any of these delivery attempts, the parcel will be stored at the nearest UPS pick-up point where it may be collected within regular opening hours. Contact information for UPS will be included in the delivery slip, and you may contact UPS directly should you have any questions concerning pick-up of the parcel.
All deliveries must be signed for at receipt, except if another option is provided by the courier.
If the order is delivered to a pick-up point, UPS will keep the parcel for 10 calendar days before returning it to us as undelivered.
If your order consists of several items we reserve the right to split the delivery. This can happen if certain items are delayed at the time of ordering. In the event of split delivery, you will receive tracking for each parcel. You will not be charged for any additional delivery costs.
Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment.
Without prejudice to your statutory rights and remedies, you have the responsibility of inspecting your products upon delivery for any defects and, in the event any defects are identified, notifying us of such defects. Please see the “Returns and Complaints” sectionbelow.
Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the jurisdiction of delivery.
An order that has been submitted on a Danish public holiday will be processed the next working day following the public holiday.